Shipping & Returns
Shipping & Returns
Should you receive damaged, defective, or the wrong item(s):
o Please email us email@example.com
o Please return the merchandise within 2 working days of receipt of package, we will be checking when the item is received.
o Please return the merchandise within 3 days of submission of email. We would not deduct the return shipping cost from your refund amount in this case (Shipping fees are non-refundable).
Some Sale Items may come with slight damage/defect but still wearable and CAN NOT BE exchanged or refunded. This includes minimal run, stain, uneven stitch etc since some pieces are the last ones already and mark down is extremely on sale. Of course, POP CHIC won't be selling pieces that are on sale that is not worthy of buying. Once a sale item is purchased, it is considered final and automatically can not be exchanged or refunded.
To ensure proper processing, please specify the damage, defect, or wrong item(s) on the email. Upon receipt of your return, our Returns Department will inspect your merchandise.
Returns must be unworn, unaltered, and unwashed with all tags attached and invoice receipt must be included as well.
We accept the following forms of payment:
- Bank Deposit
- Bank Online Fund Transfer
- Cash on Delivery
- We are also on Shopee (https://shp.ee/drp3ngf)
Pop Chic will automatically reserve your order for (3) three days after submitting your order form. Please contact us. if you wish to reserve longer than (3) three days. Please settle your payment within this period to avoid automatic cancellation of your reservation. Please settle the exact amount indicated on your invoice as over-payments will automatically be forfeited. If you need assistance, please contact us.
BDO CASH DEPOSIT / ONLINE FUND TRANSFER
BPI CASH DEPOSIT / ONLINE FUND TRANSFER
*Kindly deposit the exact amount as reflected on your invoice.
Keep the text notification and or screenshot with you for record purposes.
STEP 1. Choose Paypal as your payment option on checkout and you will be redirected to Paypal website where you will need to log-in to your account. Or you can just use as 'GUEST' on paypal.
STEP 2.After logging in, choose your source of payment and click "Pay"
If you have an existing Paypal account, you may also choose to settle your payment using your Paypal Balance, or any credit or debit card linked to your account.
Where to Download the Official Pop Chic App.
Do I need to register before placing an order?
You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Click here to register.
How do I register?
You can click here to register.
Why should I become a registered user?
o You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
o You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.
How do I change my account information?
As soon as you sign in to your account with your email address and password, it will direct you to your account overview to update/edit your account information.
What kind of payment methods do you accept?
Please click the link to know more.
Do you restock items that are sold out?
Yes, we restock some of our best-selling items. Please visit our Back in Stock section to see what popular items we brought back to our online store.
Can I modify or cancel my order?
You can cancel your order if the processing has not started yet. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order once the order processing is started.
How do I know what size to choose?
Click this link, https://popchic.com.ph/pages/how-to-measure to view our Size Guide.
Some Sale Items may come with slight damage/defect but still wearable, this includes minimal run, stain, uneven stitch etc since some pieces are the last piece and mark down is extremely on sale already. Of course we won't be selling pieces even on sale that is not worthy of buying.
How do I check on the status of my order?
- Confirmation of your order is sent via email and via sms right away when your order has been received. Please make sure you have filled up the right contact number and email address.
- For Cash on Delivery, we will require you to reply with your Full Name via SMS when a confirmation message is sent.
- You may view the status of your order with our notifications.
- If you did not receive any confirmation emails, please check your email spam filter.
- Select popchic.com.ph as a trusted website domain in your spam filter.
- To avoid any duplicate orders, please go to MY ACCOUNT to verify your order has been placed before resubmitting your order.
- Please allow 24 hours for your order status to change.
Damaged, Defective, or Wrong Item(s)
Should you receive damaged, defective, or the wrong item(s), please return the merchandise as indicated in your invoice within 3 days from the receiving date to our address (will be given once we are informed). If you would like a replacement of the item(s), we will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you may be able to choose any item you wish to replace, but just in case the value of the new item is lower than your original item, we will not be giving any refund. But in case the item you wish to replace is more expensive than your original item, you will have to pay for an additional cost. Returns must be unworn, unaltered, and unwashed with all tags attached.
I cannot find the answers to my questions, how do I reach your customer service?
Send us an email and at firstname.lastname@example.org or send us a message on Instagram or send us a sms at +639175182280. Our Customer Service Team would be happy to help.
Free shipping is only applicable for order/s worth Php 1,599 and above through shipping courier.
GRAB and Cash on Delivery is NOT included on this promo.
Rewards and Loyalty
How it works?
Earn more TOKEN for different actions, and turn those TOKEN into awesome rewards!
Ways to earn
Ways to spend
How it works?
You will receive:
(1) ONE TOKEN = ₱1 spent shopping
Every (1) one token received is equivalent to multiple REWARDS you can choose.
HOW TO EARN EXTRA TOKENS
Follow us on Instagram
Like us on Facebook
Sign-up on our website, https://popchic.com.ph/account/register
Receive tokens on your birthday!
HOW TO CLAIM YOUR REWARDS
₱5 off discount
₱25 off discount
₱50 off discount
5% off coupon
₱400 off discount
₱900 off discount
*Points will be credited to your account once your order has been successfully delivered.