FAQ

Sale Item

Some Sale Items may come with slight damage/defect but still wearable and CAN NOT BE exchanged or refunded. This includes minimal run, stain, uneven stitch etc since some pieces are the last ones already and mark down is extremely on sale. Of course, POP CHIC won't be selling pieces that are on sale that is not worthy of buying. Once a sale item is purchased, it is considered final and automatically can not be exchanged or refunded. 

Registration

 Do I need to register before placing an order?

You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Click here to register.

How do I register?
You can click here to register.

Why should I become a registered user?
o You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.

o You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.

How do I change my account information?
As soon as you sign in to your account with your email address and password, it will direct you to your account overview to update/edit your account information.

 

Ordering

What kinds of payment methods do you accept?

Do you restock items that are sold out?
Unfortunately we do not restock most of our items. Please visit our Back in Stock section to see what popular items we brought back to our online store

Can I modify or cancel my order?
You can cancel your whole order if the processing is not started yet. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order once the order processing is started.

How do I know what size to choose?
Click here to view our Size Guide

Sale Item

Some Sale Items may come with slight damage/defect but still wearable, this includes minimal run, stain, uneven stitch etc since some pieces are the last piece and mark down is extremely on sale already. Of course we won't be selling pieces even on sale that is not worthy of buying.

Order Status

How do I check on the status of my order?

  • Confirmation of your order is sent via email and via sms within 30 minutes when your order has been received. Please make sure you have filled up with the right contact number and email address.
  • For Cash on Delivery and Cash on Pick-Up Transactions, we will require you to reply with your Full Name via SMS when a confirmation message is sent.
  • You may view the status of your order with our notifications.
  • If you did not receive any confirmation emails, please check your email spam filter.
    • Select popchic.com.ph as a trusted website domain in your spam filter.
    • To avoid any duplicate orders, please go to MY ACCOUNT to verify your order has been placed before resubmitting your order.
  • Please allow 24 hours for your order status to change.

Returns

Damaged, Defective, or Wrong Item(s)
Should you receive damaged, defective, or the wrong item(s), please return the merchandise as indicated in your invoice within 3 days from the receiving date to our address (will be given once we are informed). If you would like a replacement of the item(s), we will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you may be able to choose any item you wish to replace, but just in case the value of the new item is lower than your original item, we will not be giving any refund. But in case the item you wish to replace is more expensive than your original item, you will have to pay for an additional cost. Returns must be unworn, unaltered, and unwashed with all tags attached.

I cannot find the answers to my questions, how do I reach your customer service?
Send us an email and at customersevice@popchic.com.ph or send us a message on Instagram or send us a sms at +639175182280. Our Customer Service Team would be happy to help.

 

Free Shipping

Free shipping is only applicable for order/s worth Php 1,599 and above through FASTRACK COURIER for Metro Manila orders.

Free shipping is only applicable for order/s worth Php 3,500 and above through FASTRACK COURIER for Provincial orders.

Cash on Delivery and Cash on Pick-Up is not included on this promo.

Rewards and Loyalty

How it works?

Earn more TOKEN for different actions, and turn those TOKEN into awesome rewards!

Ways to earn

Follow on Instagram
100 TOKEN
Like on Facebook
100 TOKEN
Place an order
1 TOKEN for every ₱1 spent
Signup
500 TOKEN
Celebrate a birthday
500 TOKEN

Ways to spend

₱5 off discount
100 TOKEN
₱25 off discount
500 TOKEN
₱50 off discount
1000 TOKEN
5% off coupon
1000 TOKEN
₱400 off discount
5000 TOKEN
₱900 off discount
10000 TOKEN